Effective Date: 18 June 2026
1. GENERAL
ShopOzVibe ships orders directly from international suppliers. By placing an order on the ShopOzVibe website, customers agree to the shipping terms outlined in this policy.
For shipping-related enquiries, customers may contact:
Email: help@shopozvibe.com
Website: shopozvibe.com
Physical address: Poblacion, Barangay Oslob, 6025 Cebu, Philippines
Registration number: 92048635
2. SHIPPING ORIGIN AND DELIVERY
- Orders are shipped directly from our international suppliers to the delivery address provided by the customer.
- ShopOzVibe does not act as the importer of record and is not involved in customs clearance or the import process in Australia.
- Shipment handling, transportation, and export procedures are managed by our suppliers. ShopOzVibe does not control or manage the shipping process once an order has been dispatched.
3. DELIVERY TIME
- The estimated delivery time for orders is 8 to 20 business days after dispatch.
- Delivery times are estimates only and may vary due to customs inspections, carrier delays, peak shipping periods, or other logistical factors beyond our control.
4. CUSTOMS DUTIES, TAXES, AND FEES
- Orders shipped to Australia may be subject to import GST, customs duties, or other governmental charges.
- These costs are not included in the product price and are the responsibility of the customer.
- Any customs clearance procedures and the collection of applicable duties or taxes are handled by the carrier or Australian customs authorities.
5. INCORRECT ADDRESS INFORMATION
- ShopOzVibe is not responsible for failed, delayed, or misdelivered shipments resulting from incorrect or incomplete address details provided by the customer.
6. DELAYS AND NON-RECEIVED ORDERS
- In the event of a significant delay or if a shipment is marked as lost by the carrier, ShopOzVibe will initiate an investigation with the supplier.
- Refunds or replacements can only be issued after the investigation has been completed and the shipment status has been officially confirmed.